Return, Cancel, and Exchange Policy
This Return, Cancel, and Exchange Policy (“Policy”) outlines the terms and conditions for returning, cancelling, and exchanging products purchased from Dar AlMaarifah (“Seller,” “we,” “us,” “our”), an online book store operating on the website tecvitli.com (“Website”). By making a purchase on the Website, you (“customer,” “buyer,” “you,” “your”) agree to adhere to the terms of this Policy.
1.1. Defective or Damaged Books: If you receive a book that is defective or damaged, please contact us within [number] days of receiving the order. We will provide instructions for returning the book and, upon inspection, offer a replacement or a refund.
1.2. Incorrect Book: If you receive a book different from what you ordered, please contact us within [number] days of receiving the order. We will arrange for the correct book to be sent to you, or offer a refund if requested.
2.1. Cancellation Period: You may cancel an order within [number] hours from the time of purchase, as long as the order has not yet been processed for shipment. To cancel, contact us via email or phone with your order details.
3.1. Change of Preference: If you wish to exchange a book due to a change in preference, you may do so within [number] days of receiving the order. The book must be in its original condition, and you are responsible for return shipping costs.
4. Return, Cancel, and Exchange Conditions
4.1. All returned or exchanged books must be in their original condition, including packaging.
4.2. Refunds for returned items will be processed within [number] days of receiving the returned item and will be issued in the original form of payment.
4.3. We reserve the right to refuse returns, cancellations, or exchanges that do not meet the conditions specified in this Policy.
5. How to Initiate Returns, Cancellations, or Exchanges
5.1. To initiate a return, cancellation, or exchange, please contact us at:
- Email: email@example.com
- Phone: +90 531 745 61 10
6. Shipping Costs
6.1. Unless the return, cancellation, or exchange is due to a defect or error on our part, you are responsible for shipping costs associated with returning or exchanging items.
7.1. This Policy applies only to books purchased directly from our online book store on the Website. For books purchased through other retailers or channels, their respective return and exchange policies apply.
8. Changes to this Policy
8.1. We may update this Policy from time to time. Changes will be posted on this page with the updated date.